Shipping Policy

EcoWatt Energy Shipping Policy

Dispatch Time: We guarantee a 24-hour turnaround time for order dispatch from the time of placing your order, ensuring you receive your products promptly.

Local Shipping: All our products are packed and shipped from our warehouse in Brisbane, QLD. This ensures quick dispatch and careful handling of every order.

Shipping Delays

While Ecowatt Energy strives to maintain a 24-hour dispatch policy, there are occasions where circumstances outside of our control can cause delays. These include, but are not limited to, severe weather, strikes, logistical disruptions, delays outside of our control or delays caused by the courier services themselves.

Communication: In the event of a delay, Ecowatt Energy will communicate promptly with affected customers, providing updates and revised delivery timelines as information becomes available.

Limitation of Liability: Ecowatt Energy is not responsible for any losses, damages, or inconvenience caused by delays. We recommend that customers plan accordingly and place orders well in advance if items are needed by a specific date.

Customer Responsibilities

Receiving Shipments: Customers are responsible for providing a safe and accessible delivery location. For high-value and regulated items like lithium batteries, a signature may be required upon delivery to confirm receipt.

Preparation for Delivery: Customers should ensure they are available to accept delivery or have designated someone responsible to receive the package, particularly when a signature is required to confirm receipt.

Handling Undeliverable Shipments: If a delivery is returned to Ecowatt Energy due to failure to claim, refusal, or incorrect address information provided by the customer, the customer will be responsible for any return shipping fees and a re-shipping fee if they request the item to be sent again.

Resolution: Customers are advised to double-check their delivery information at checkout and ensure availability to receive their package, or confirm that it can be securely left at the delivery address.

Special Considerations

Courier Selection: We utilise trusted Australian courier services, selecting the most appropriate courier based on your location and the specific requirements of your order to ensure the quickest and safest delivery of your Ecowatt products.

Regulatory Compliance: Our shipping practices strictly comply with Australian regulations for the transportation of dangerous goods. We ensure that all shipments meet current legal standards to guarantee safe and compliant transit of our products.

Handling Instructions: Customers are advised to follow the safety instructions provided with our products, particularly lithium/LiFePO4 batteries, to prevent accidents or damage during unboxing and usage.

Remote and Rural Deliveries: Deliveries to remote or rural areas in Australia are subject to specific shipping limitations due to the dangerous goods status of our lithium and LiFePO4 batteries. Compliance with regulations may limit the amperage and wattage that can be transported via certain methods, requiring special handling and possibly additional transit time.

Parcel Splitting: To meet safety regulations, orders containing lithium batteries that exceed certain amperage or wattage limits may need to be shipped in separate parcels. This ensures compliance with dangerous goods regulations and facilitates safer and more efficient delivery.

Product Availability Disclaimer: While we strive to keep all listed products in stock, there may be occasions when we are unable to fulfil an order due to unexpected demand or supply issues. If this happens, we will notify you as soon as possible. You will then have the option to either wait for the item to become available, choose an alternative product, or receive a full refund.

Claim Process

Loss or Damage: If a shipment is lost or arrives damaged, customers are required to notify Ecowatt Energy within 48 hours of the delivery or the expected delivery date. Please provide documentation of the damage and a detailed description of the loss to assist in the resolution process.

Documentation: Please provide clear documentation of the damage and detailed description of the loss. Acceptable documentation includes photographs, video evidence, a detailed account of the damage observed, and any other relevant information that can assist us with your claim.

Resolution Process: Upon receiving a notification of loss or damage, Ecowatt Energy will assess the claim in accordance with our Return Policy and initiate appropriate measures. These may include replacement. repair or refund of the product or other solutions as per our terms and conditions.

Consumer Rights: Under the Australian Consumer Law, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Revision of terms and conditions

Policy Updates: Ecowatt Energy reserves the right to update or modify these terms as necessary to comply with new regulations, improve our service, or ensure better safety practices. Changes will be communicated through our website and directly to customers as appropriate.

Review Encouraged: Customers are encouraged to review the shipping policy periodically to stay informed about their rights and responsibilities under these terms.

Further information

Customer Support Contact: If you have any questions or need assistance, please do not hesitate to contact our support team below:

Email: sales@ecowattenergy.com.au
Phone: 1800 ECO WAT

Return Authorisation Form: For returns, please fill out our Return Authorisation Form to ensure your request is processed efficiently.

Terms & Conditions for Warranty and Returns: For detailed information about our warranty and return policies, please visit our Price Beat, Warranty and Returns page.

Price Match Policy: For information on our Price Match Policy, please click here to view the terms and conditions and follow the guidelines for initiating a claim.